At juan 365 app, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
Last updated: June 2025 · Applies to all accounts on juan365app.vip
When you register and use juan 365 app, we collect certain personal information that is necessary to operate your account and deliver our services to you. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for age and identity verification under Philippine law. We also collect account activity data such as login timestamps, game session records, deposit and withdrawal history, and device information including your IP address, browser type, and operating system. This technical data helps us detect unusual activity, prevent fraud, and ensure the platform runs smoothly on your device. We do not collect sensitive personal information beyond what is strictly required for account verification and regulatory compliance. All information you provide must be accurate and up to date; providing false details may result in account suspension.
The personal data we collect is used exclusively to operate, maintain, and improve the juan 365 app platform for Filipino players. Specifically, we use your information to verify your identity and age before granting access to gaming features, to process deposits and withdrawals in Philippine pesos (PHP), and to send you account-related notifications such as transaction confirmations and security alerts. We may also use aggregated, anonymised data to analyse platform usage patterns and improve the overall user experience. We do not sell, rent, or trade your personal information to third-party marketers under any circumstances. Where we engage third-party service providers — such as payment processors or identity verification partners — they are contractually bound to handle your data only for the specific purpose we have engaged them for, and in accordance with applicable Philippine data protection law. You may opt out of non-essential communications at any time by updating your account notification preferences.
We share your personal information only in limited, clearly defined circumstances. We may disclose your data to licensed payment service providers in order to process financial transactions on your behalf, and to identity verification services required to comply with Philippine anti-money laundering and responsible gaming regulations. In the event that we are required by law, court order, or a competent regulatory authority in the Philippines to disclose your information, we will comply with that obligation. We will not share your data with any third party for advertising, profiling, or marketing purposes without your explicit consent. If our business is acquired or merged with another entity, your data may be transferred as part of that transaction, but only under the same privacy protections described in this policy. We take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards. You have the right to request information about which third parties have received your personal data by contacting our support team.
We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account information is stored in encrypted form within our systems. Access to personal data within our organisation is restricted to staff who require it to perform their specific job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and update our systems to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security; you are encouraged to use a strong, unique password for your account and to enable any additional security features available in your account settings. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to protect your data.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal information that we are committed to upholding. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to us. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page. We will respond to all verified data subject requests within the timeframe required by applicable law.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are retained for the minimum period required by applicable anti-money laundering regulations, which may extend beyond the closure of your account. Once the applicable retention period has expired, we securely delete or anonymise your personal data so that it can no longer be linked to you. If you request the closure of your account, we will process that request promptly, but please be aware that certain records may need to be retained for legal compliance purposes even after your account is closed. We do not retain data beyond what is necessary for the purposes described in this policy. For specific questions about how long particular types of data are kept, please contact our support team.
We may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through your registered email address or an in-app notification. Your continued use of juan 365 app after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please visit our FAQ page or contact our support team directly. Previous versions of this policy are not retained for public access, so we recommend saving a copy if you wish to keep a record for your own reference.
These pages work alongside our Privacy Policy to give you a complete picture of how we operate.
Understand the rules that govern your account and use of the platform, including eligibility requirements, prohibited conduct, and transaction policies for Filipino players.
Read Terms and ConditionsWe are committed to player wellbeing. This page outlines the tools and guidance available to help you manage your gaming activity and stay in control at all times.
Read Responsible GamingHave questions about your account, data, or how the platform works? Our FAQ covers the most common topics in plain Philippine English so you can find answers quickly.
Visit the FAQNow that you know how we protect your data, join juan 365 app and explore slots, fish games, and a full mobile game lobby built for Filipino players.